Malta   / Melita

Yes, if your iPad model supports eSIM. iPad Pro (3rd generation and later), iPad Air (3rd generation and later), iPad mini (5th generation and later), and standard iPad (7th generation and later with cellular) all support eSIM. Installation works the same way as on iPhone.

Yes. Your WhatsApp number stays linked to your home SIM, so all your chats, contacts, and groups remain unchanged. WhatsApp uses data (not the SIM line directly) for messages and calls, so it works seamlessly over your eSIMno data.

Most modern devices support eSIM, including iPhone XS and later, Samsung Galaxy S20 through S25 series, Google Pixel 4 and later, Huawei P40 and later, and many recent iPads. Check our full compatibility list before purchasing to confirm your device is supported.

Each eSIM profile is tied to a single device once activated. If you need data on multiple devices (e.g., phone and tablet), you can either purchase separate eSIMs for each device or use the Personal Hotspot feature on your phone to share data with other devices.

Refunds are not available once an eSIM has been installed or activated - install codes are one-time-use, so an installed eSIM is considered used even if no data has been consumed. If you have not installed your eSIM yet and want a refund, contact support within the refund window stated at checkout. We recommend reviewing plan details carefully before purchase to avoid any issues.

Yes - eSIMs typically connect within seconds of switching off airplane mode at the gate. Major airports have strong cellular coverage from local partner networks, so you'll have data before reaching baggage claim. No setup needed at arrival.

eSIMno offers 24/7 support via WhatsApp and email. Our human support team - not bots - handles installation help, troubleshooting, billing questions, and refund inquiries. Most issues are resolved within minutes during business hours and within a few hours overnight.

Generally no. Once an eSIM is activated on a device, it's tied to that device. If you switch phones, you'll need to install a new eSIM. Some carriers offer eSIM transfer features, but eSIMno plans don't currently support transfer between devices.

There are two clear indicators: (1) your phone's status bar shows the local carrier name once you arrive at your destination, and (2) the data icon (4G, LTE, or 5G) appears next to the eSIMno line in your cellular settings. If neither shows up, toggle airplane mode off and on, or restart your phone.

Activation typically takes 10-30 seconds after airplane mode is switched off, depending on local network availability. In some cases it's nearly instant; in remote areas it may take a minute or two. If it doesn't connect within 5 minutes, restart your phone or check that data roaming is enabled.

The validity of a package that is already running cannot be extended, but you can top up: a top-up adds a new package with its own data AND its own validity days. Packages run one at a time - the top-up waits in queue and activates automatically when your current package ends (data used up or days expired), and its own days start counting from that moment. In practice this keeps you connected longer, even though the current package's own end date does not move.

Yes. Purchase the eSIM with your own details, then forward your order confirmation email - or share the "Install eSIM" link from it - with the recipient so they can install it on their own phone (the email contains the QR code and the manual SM-DP+ / activation codes). Make sure their device is eSIM-compatible first - installation usually cannot be reversed once completed.