Yes - apps like FaceTime, WhatsApp, Zoom, Google Meet, and Microsoft Teams all work over your eSIM data. Video calls use about 200-400 MB per hour depending on quality, so factor that into your plan choice if you make long calls regularly.

Activation typically takes 10-30 seconds after airplane mode is switched off, depending on local network availability. In some cases it's nearly instant; in remote areas it may take a minute or two. If it doesn't connect within 5 minutes, restart your phone or check that data roaming is enabled.

Yes. eSIMno sends email and push notifications when you've used 50%, 80%, and 100% of your data allowance. You can also check usage anytime in the eSIMno Center or in your phone's cellular settings to track consumption in real time.

You don't have to remove it. Once your data plan expires, the eSIM simply stops providing data. You can leave the dormant profile on your phone and reuse it next time by purchasing a new plan, or delete it from cellular settings to free up an eSIM slot.

Yes. Your eSIMno plan supports tethering and Personal Hotspot at no extra charge. Activate the Personal Hotspot feature in your device settings and connect other devices as you would with any cellular plan. Data used while tethering counts toward your plan allowance.

Outgoing calls and SMS are unlimited across Europe - that is the calling area, and it is not the same as where the plan gives you data. Incoming calls and SMS go further: they reach you from anywhere in the world, they are free, and they do not use up your allowance. So if someone back home calls or texts your eSIM number, it arrives no matter where they are calling from. If you mainly need to be reachable rather than to make calls, that matters more than the outgoing area.

We recommend turning off cellular data and data roaming on your original SIM while abroad to avoid accidental roaming charges. You don't need to physically remove the SIM - just disable data and set the eSIM as your primary data line.

The validity of a package that is already running cannot be extended, but you can top up: a top-up adds a new package with its own data AND its own validity days. Packages run one at a time - the top-up waits in queue and activates automatically when your current package ends (data used up or days expired), and its own days start counting from that moment. In practice this keeps you connected longer, even though the current package's own end date does not move.

Most modern devices support eSIM, including iPhone XS and later, Samsung Galaxy S20 through S25 series, Google Pixel 4 and later, Huawei P40 and later, and many recent iPads. Check our full compatibility list before purchasing to confirm your device is supported.

Yes, if your iPad model supports eSIM. iPad Pro (3rd generation and later), iPad Air (3rd generation and later), iPad mini (5th generation and later), and standard iPad (7th generation and later with cellular) all support eSIM. Installation works the same way as on iPhone.

Running two SIM lines (physical + eSIM) uses slightly more battery than one, since the phone monitors both networks. The difference is usually 5-10% over a full day. To minimize impact, disable the line you're not actively using or turn off cellular data on the inactive line.

Yes. Incoming SMS reaches your voice eSIM from anywhere in the world and is free, so one-time codes from banks, WhatsApp, Google or Telegram do arrive - on a French number, since that is where the number is issued. There is one important limit, and we would rather you hear it from us than discover it later: the number changes roughly every 30 days. That makes it fine for a code you need while you are travelling, but wrong as the permanent number on your account. If you register it for two-factor authentication or move your WhatsApp to it, you can lose access to that account once the number changes. Keep your own number for anything you need long term.

eSIMno offers 24/7 support via WhatsApp and email. Our human support team - not bots - handles installation help, troubleshooting, billing questions, and refund inquiries. Most issues are resolved within minutes during business hours and within a few hours overnight.

The validity of eSIM plans varies from 7 days to 90 days depending on the plan you choose. Lifetime options are also available for travelers who don't want their data to expire after a fixed period.

Yes - if your home SIM stays installed and active, calls and SMS to your home number arrive normally. On a data-only plan the eSIM carries data and your voice service stays on your home line. On a voice plan the eSIM line has its own calling and SMS in addition to your home number. Either way, remember that incoming calls and texts to your home number while abroad may trigger roaming charges from your home carrier.

Coverage depends on the partner network's reach in United States. Major cities, tourist areas, and highways typically have strong 4G/5G coverage. Remote rural areas may have weaker signal or fall back to 3G. Download offline maps before heading off the beaten path.

It depends on the plan you choose. Most eSIMno plans are data-only: on those you cannot place regular calls or send SMS from the eSIM line, but messaging and calling apps work normally over the data connection - WhatsApp, iMessage, FaceTime, Telegram, Signal and Google Meet. We also offer voice plans in selected destinations, and on those calling and SMS work from the eSIM line itself, which comes with its own French phone number and unlimited calling across Europe. Every plan card shows which type it is, so check the plan type before you buy. If you are looking at a voice plan, please also read who you can call and text, and what happens to the phone number - both are explained in their own questions below.

Yes - eSIMs typically connect within seconds of switching off airplane mode at the gate. Major airports have strong cellular coverage from local partner networks, so you'll have data before reaching baggage claim. No setup needed at arrival.

eSIM connections are as secure as standard cellular connections - encrypted by the carrier network. For added security on public networks (cafes, airports), use a VPN. The eSIM profile itself is digitally signed and can't be cloned like a physical SIM.

When you use up your data allowance, your connection stops until you top up or purchase a new plan. You can top up directly from the eSIMno Center while connected to Wi-Fi, or buy a new plan if your validity period has expired.

Log in to the eSIMno Center on our website or mobile app to see your remaining data balance and usage history. You can also check usage in your phone's cellular data settings - most devices show data consumed per line.

On iPhone: Settings > Cellular > tap the eSIM line > Remove eSIM. On Android: Settings > Network & Internet > SIMs > tap the eSIM > Erase. Deleting the eSIM frees up a profile slot. Make sure you don't need it anymore - once deleted, you can't reinstall the same profile.