Can I buy an eSIM for someone else as a gift?
Yes. Purchase the eSIM with your own details, then forward your order confirmation email - or share the "Install eSIM" link from it - with the recipient so they can install it on their own phone (the email contains the QR code and the manual SM-DP+ / activation codes). Make sure their device is eSIM-compatible first - installation usually cannot be reversed once completed.
What payment methods does eSIMno accept?
eSIMno accepts major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through secure encrypted gateways, and we don't store full card details on our servers.
Can I get a refund after purchase?
Refunds are not available once an eSIM has been installed or activated - install codes are one-time-use, so an installed eSIM is considered used even if no data has been consumed. If you have not installed your eSIM yet and want a refund, contact support within the refund window stated at checkout. We recommend reviewing plan details carefully before purchase to avoid any issues.
Can I use my SIM card and eSIM at the same time?
Yes. On dual-SIM devices (most modern iPhones and Android phones), you can run your physical SIM and the eSIM simultaneously. Use your home SIM for calls and SMS, and the eSIM for mobile data. Keep in mind that leaving your home SIM active may trigger roaming charges if you use it for calls or texts abroad.
How do I top up my Malaysia eSIM?
To top up your Malaysia eSIM data, log in to the 'My eSIMs' section in the eSIMno Center on our website or mobile app. Select the eSIM you want to top up and follow the on-screen instructions to add more data without losing your current connection.
How can I check my data usage?
Log in to the eSIMno Center on our website or mobile app to see your remaining data balance and usage history. You can also check usage in your phone's cellular data settings - most devices show data consumed per line.
Will I get notifications when my data is running low?
Yes. eSIMno sends email and push notifications when you've used 50%, 80%, and 100% of your data allowance. You can also check usage anytime in the eSIMno Center or in your phone's cellular settings to track consumption in real time.
Can I share data from my eSIM with someone else's phone?
Yes, through Personal Hotspot. Activate hotspot on your phone, share the password, and the other device connects to your data. Data used by connected devices counts toward your eSIM plan, so monitor usage to avoid running out faster than expected.
What customer support is available if I have issues?
eSIMno offers 24/7 support via WhatsApp and email. Our human support team - not bots - handles installation help, troubleshooting, billing questions, and refund inquiries. Most issues are resolved within minutes during business hours and within a few hours overnight.
Is unlimited data really unlimited?
Unlimited plans provide unlimited data at high speed (4G/5G) up to a fair-use threshold defined per plan. Beyond that threshold, speeds may be reduced to 128 Kbps for the remainder of the validity period - still usable for messaging and basic browsing, but slower for streaming and video calls.
Can I make phone calls or send SMS?
eSIMno is a data-only service, so you can't make traditional voice calls or send SMS through the eSIM line. However, you can use messaging and calling apps over data - WhatsApp, iMessage, FaceTime, Telegram, Signal, and Google Meet all work normally.
Is the eSIM connection secure?
eSIM connections are as secure as standard cellular connections - encrypted by the carrier network. For added security on public networks (cafes, airports), use a VPN. The eSIM profile itself is digitally signed and can't be cloned like a physical SIM.
Malaysia / Digi 
