Andorra   / Andorra Telecom

eSIM connections are as secure as standard cellular connections - encrypted by the carrier network. For added security on public networks (cafes, airports), use a VPN. The eSIM profile itself is digitally signed and can't be cloned like a physical SIM.

Refunds are not available once an eSIM has been installed or activated - install codes are one-time-use, so an installed eSIM is considered used even if no data has been consumed. If you have not installed your eSIM yet and want a refund, contact support within the refund window stated at checkout. We recommend reviewing plan details carefully before purchase to avoid any issues.

To top up your Andorra eSIM data, log in to the 'My eSIMs' section in the eSIMno Center on our website or mobile app. Select the eSIM you want to top up and follow the on-screen instructions to add more data without losing your current connection.

Yes - if your home SIM stays installed and active, calls and SMS to your home number arrive normally. The eSIM only handles data; voice service stays on your home line. Just remember that incoming calls and texts to your home number while abroad may trigger roaming charges from your home carrier.

Coverage depends on the partner network's reach in Andorra. Major cities, tourist areas, and highways typically have strong 4G/5G coverage. Remote rural areas may have weaker signal or fall back to 3G. Download offline maps before heading off the beaten path.

Running two SIM lines (physical + eSIM) uses slightly more battery than one, since the phone monitors both networks. The difference is usually 5-10% over a full day. To minimize impact, disable the line you're not actively using or turn off cellular data on the inactive line.

eSIMs use ground-based cellular networks, so they don't work in flight or at sea outside coastal coverage. They activate as soon as you connect to a partner network on land. For in-flight or maritime data, you'll need the airline or ship's onboard Wi-Fi.

The fastest way is straight from your order confirmation email, which now contains - for each eSIM - the QR code, a one-tap install link, and the SM-DP+ / activation codes. On the phone you'll use, tap the one-tap install link; or, to use the QR, show it on another screen or a printout and scan it with that same phone (not another phone); or enter the codes manually. The email also has an "Install eSIM" button that opens your eSIM's detail page and launches the install pop-up (sign in if prompted), and you can reach the same pop-up anytime via Profile > My eSIMs > find your plan (shown as "Ready to install") > Install. After installing, turn Data Roaming ON for your eSIMno line (iPhone: Settings > Cellular; Android: Settings > Connections/Network) - without it the eSIM installs but shows no internet. Full guide in Help & Support.

Yes - apps like FaceTime, WhatsApp, Zoom, Google Meet, and Microsoft Teams all work over your eSIM data. Video calls use about 200-400 MB per hour depending on quality, so factor that into your plan choice if you make long calls regularly.

Yes. eSIMno sends email and push notifications when you've used 50%, 80%, and 100% of your data allowance. You can also check usage anytime in the eSIMno Center or in your phone's cellular settings to track consumption in real time.

Your eSIM keeps its validity period running whether you're using it or not - pausing your trip doesn't pause the timer. If you return home, the eSIM stays dormant on your device until you travel again or it expires. You can disable it in cellular settings to avoid accidental usage.

On iPhone: Settings > Cellular > tap the eSIM line > Remove eSIM. On Android: Settings > Network & Internet > SIMs > tap the eSIM > Erase. Deleting the eSIM frees up a profile slot. Make sure you don't need it anymore - once deleted, you can't reinstall the same profile.