Do I need to remove my eSIM after my trip?
You don't have to remove it. Once your data plan expires, the eSIM simply stops providing data. You can leave the dormant profile on your phone and reuse it next time by purchasing a new plan, or delete it from cellular settings to free up an eSIM slot.
Can I make phone calls or send SMS?
eSIMno is a data-only service, so you can't make traditional voice calls or send SMS through the eSIM line. However, you can use messaging and calling apps over data - WhatsApp, iMessage, FaceTime, Telegram, Signal, and Google Meet all work normally.
Can I switch the eSIM to a different phone after activation?
Generally no. Once an eSIM is activated on a device, it's tied to that device. If you switch phones, you'll need to install a new eSIM. Some carriers offer eSIM transfer features, but eSIMno plans don't currently support transfer between devices.
How do I top up my Internet eSIM?
To top up your Internet eSIM data, log in to the 'My eSIMs' section in the eSIMno Center on our website or mobile app. Select the eSIM you want to top up and follow the on-screen instructions to add more data without losing your current connection.
Can I tether or use Personal Hotspot with my eSIM?
Yes. Your eSIMno plan supports tethering and Personal Hotspot at no extra charge. Activate the Personal Hotspot feature in your device settings and connect other devices as you would with any cellular plan. Data used while tethering counts toward your plan allowance.
When should I set up my eSIM?
A Wi-Fi connection is required to install your eSIM, so we recommend setting it up before you leave home. Activation can happen later, either right before departure or after you land at your destination - but the initial QR scan needs Wi-Fi.
Can I install my eSIM before traveling?
Yes - setting it up before your trip is the easiest approach. Your confirmation email contains the QR code, a one-tap install link and the manual SM-DP+ / activation codes (the same options are also available via sign in > Profile > My eSIMs > Install). While on Wi-Fi at home, install it with the one-tap link on your phone, or - to use the QR - show it on another screen or a printout and scan it with the phone you are setting up (not another phone). Installing does not start your plan: the validity countdown only begins when the eSIM connects to a mobile network inside your plan's coverage area. Keep the eSIM line and its Data Roaming off until you are ready to start - if your plan covers the country you are in right now, turning the line on connects and starts the countdown immediately, even if you do not browse anything. Please note: once installed, an eSIM is considered used and is no longer eligible for a refund.
Should I enable data roaming for the eSIM?
Yes - you must enable data roaming for the eSIM line, even though there are no roaming charges. The eSIM connects to a local partner network and your phone treats this as roaming. Enable it: iPhone > Settings > Cellular > eSIMno line > Data Roaming ON; Android > Settings > Network > SIMs > eSIMno > Roaming ON. This setting only affects the eSIM, not your home SIM.
Can I use my SIM card and eSIM at the same time?
Yes. On dual-SIM devices (most modern iPhones and Android phones), you can run your physical SIM and the eSIM simultaneously. Use your home SIM for calls and SMS, and the eSIM for mobile data. Keep in mind that leaving your home SIM active may trigger roaming charges if you use it for calls or texts abroad.
What smartphones support eSIM?
Most modern devices support eSIM, including iPhone XS and later, Samsung Galaxy S20 through S25 series, Google Pixel 4 and later, Huawei P40 and later, and many recent iPads. Check our full compatibility list before purchasing to confirm your device is supported.
Will my home phone number receive calls while I use the eSIM?
Yes - if your home SIM stays installed and active, calls and SMS to your home number arrive normally. The eSIM only handles data; voice service stays on your home line. Just remember that incoming calls and texts to your home number while abroad may trigger roaming charges from your home carrier.
How can I verify if my eSIM is activated?
There are two clear indicators: (1) your phone's status bar shows the local carrier name once you arrive at your destination, and (2) the data icon (4G, LTE, or 5G) appears next to the eSIMno line in your cellular settings. If neither shows up, toggle airplane mode off and on, or restart your phone.
Can I install multiple eSIMs on the same phone?
Yes. Modern iPhones and Android devices support multiple eSIM profiles - typically 5 to 8 stored profiles, with 1 or 2 active simultaneously. You can install eSIMs for different countries and switch between them in settings without removing any.
How can I purchase the Internet eSIM?
You can purchase your eSIM directly from the eSIMno website - select a Internet plan and complete the payment. Within minutes you'll receive an order confirmation email that contains everything you need to install: a QR code, a one-tap install link, the SM-DP+ address and activation code, plus an "Install eSIM" button. You can install straight from that email, or sign in anytime and go to Profile > My eSIMs > Install to get the same options.
Can I use the eSIM to make video calls?
Yes - apps like FaceTime, WhatsApp, Zoom, Google Meet, and Microsoft Teams all work over your eSIM data. Video calls use about 200-400 MB per hour depending on quality, so factor that into your plan choice if you make long calls regularly.
What customer support is available if I have issues?
eSIMno offers 24/7 support via WhatsApp and email. Our human support team - not bots - handles installation help, troubleshooting, billing questions, and refund inquiries. Most issues are resolved within minutes during business hours and within a few hours overnight.
Can I share data from my eSIM with someone else's phone?
Yes, through Personal Hotspot. Activate hotspot on your phone, share the password, and the other device connects to your data. Data used by connected devices counts toward your eSIM plan, so monitor usage to avoid running out faster than expected.
Will the eSIM work on my iPad?
Yes, if your iPad model supports eSIM. iPad Pro (3rd generation and later), iPad Air (3rd generation and later), iPad mini (5th generation and later), and standard iPad (7th generation and later with cellular) all support eSIM. Installation works the same way as on iPhone.
Is unlimited data really unlimited?
Unlimited plans provide unlimited data at high speed (4G/5G) up to a fair-use threshold defined per plan. Beyond that threshold, speeds may be reduced to 128 Kbps for the remainder of the validity period - still usable for messaging and basic browsing, but slower for streaming and video calls.
What makes eSIMno different from other eSIM services?
eSIMno partners directly with local operators in over 200 countries, eliminating intermediaries. This direct relationship lets us offer competitive pricing, extensive coverage, and faster activation than resellers who route data through third parties.
Can I use the eSIM for my smartwatch?
Some smartwatches (Apple Watch Cellular, Samsung Galaxy Watch LTE) support eSIM, but they typically require a plan from your home carrier rather than a travel eSIM. eSIMno plans are designed for phones and tablets - check device compatibility before purchase if you intend to use a wearable.
Can I use the eSIM right after purchase or do I need to wait?
Yes - you can install it immediately after purchase. Your order email arrives within minutes and contains the QR code, a one-tap install link and the manual codes, plus an "Install eSIM" button; you can also sign in > My eSIMs > Install any time. Installing right away does not start your plan - the validity countdown only begins when the eSIM connects to a mobile network inside your plan's coverage area. Keep the eSIM line and Data Roaming off until you are ready to start; if your plan covers the country you are in right now, turning the line on starts the countdown immediately.
