What should I do if I see a 'No network' message after activating my eSIM?
If you see a 'No network' message after activation, try these steps in order: (1) Toggle airplane mode on for 10 seconds, then off. (2) Confirm data roaming is enabled for the eSIM line. (3) Manually select a network in cellular settings. (4) Restart your phone. If the issue continues, contact eSIMno support via WhatsApp or email.
What happens when my data plan runs out?
When you use up your data allowance, your connection stops until you top up or purchase a new plan. You can top up directly from the eSIMno Center while connected to Wi-Fi, or buy a new plan if your validity period has expired.
Can I switch the eSIM to a different phone after activation?
Generally no. Once an eSIM is activated on a device, it's tied to that device. If you switch phones, you'll need to install a new eSIM. Some carriers offer eSIM transfer features, but eSIMno plans don't currently support transfer between devices.
How long is the validity of the Internet eSIM plans?
The validity of eSIM plans varies from 7 days to 90 days depending on the plan you choose. Lifetime options are also available for travelers who don't want their data to expire after a fixed period.
Should I enable data roaming for the eSIM?
Yes - you must enable data roaming for the eSIM line, even though there are no roaming charges. The eSIM connects to a local partner network and your phone treats this as roaming. Enable it: iPhone > Settings > Cellular > eSIMno line > Data Roaming ON; Android > Settings > Network > SIMs > eSIMno > Roaming ON. This setting only affects the eSIM, not your home SIM.
Do I need to remove my eSIM after my trip?
You don't have to remove it. Once your data plan expires, the eSIM simply stops providing data. You can leave the dormant profile on your phone and reuse it next time by purchasing a new plan, or delete it from cellular settings to free up an eSIM slot.
Can I extend my eSIM plan validity?
The validity of a package that is already running cannot be extended, but you can top up: a top-up adds a new package with its own data AND its own validity days. Packages run one at a time - the top-up waits in queue and activates automatically when your current package ends (data used up or days expired), and its own days start counting from that moment. In practice this keeps you connected longer, even though the current package's own end date does not move.
How can I verify if my eSIM is activated?
There are two clear indicators: (1) your phone's status bar shows the local carrier name once you arrive at your destination, and (2) the data icon (4G, LTE, or 5G) appears next to the eSIMno line in your cellular settings. If neither shows up, toggle airplane mode off and on, or restart your phone.
When should I set up my eSIM?
A Wi-Fi connection is required to install your eSIM, so we recommend setting it up before you leave home. Activation can happen later, either right before departure or after you land at your destination - but the initial QR scan needs Wi-Fi.
Can I make phone calls or send SMS?
eSIMno is a data-only service, so you can't make traditional voice calls or send SMS through the eSIM line. However, you can use messaging and calling apps over data - WhatsApp, iMessage, FaceTime, Telegram, Signal, and Google Meet all work normally.
Can I keep my WhatsApp number while using an eSIM?
Yes. Your WhatsApp number stays linked to your home SIM, so all your chats, contacts, and groups remain unchanged. WhatsApp uses data (not the SIM line directly) for messages and calls, so it works seamlessly over your eSIMno data.
How do I activate the Internet eSIM?
Your eSIMno order confirmation email contains your QR code, your SM-DP+ address and activation code, a one-tap install link, and an "Install eSIM" button - so you can install right from the email. The same options are also on the website: sign in at esimno.com and go to Profile > My eSIMs > your plan > Install. To install, use any ONE of these methods: (1) on the phone you are setting up, tap the one-tap install link/button (iPhone on iOS 17.4+ or Android 9+); (2) use the QR code - because a phone cannot scan its own screen, show this QR on another screen (computer/tablet) or a printout and scan it WITH the phone you are setting up (never with someone else's phone, or the eSIM would install on that phone); or (3) enter the SM-DP+ address and activation code manually. Your Internet eSIM activates automatically when you connect to a local network at your destination.
Can I share data from my eSIM with someone else's phone?
Yes, through Personal Hotspot. Activate hotspot on your phone, share the password, and the other device connects to your data. Data used by connected devices counts toward your eSIM plan, so monitor usage to avoid running out faster than expected.
Is the eSIM connection secure?
eSIM connections are as secure as standard cellular connections - encrypted by the carrier network. For added security on public networks (cafes, airports), use a VPN. The eSIM profile itself is digitally signed and can't be cloned like a physical SIM.
Do I need to deactivate my original SIM?
We recommend turning off cellular data and data roaming on your original SIM while abroad to avoid accidental roaming charges. You don't need to physically remove the SIM - just disable data and set the eSIM as your primary data line.
Can I buy an eSIM for someone else as a gift?
Yes. Purchase the eSIM with your own details, then forward your order confirmation email - or share the "Install eSIM" link from it - with the recipient so they can install it on their own phone (the email contains the QR code and the manual SM-DP+ / activation codes). Make sure their device is eSIM-compatible first - installation usually cannot be reversed once completed.
Will my home phone number receive calls while I use the eSIM?
Yes - if your home SIM stays installed and active, calls and SMS to your home number arrive normally. The eSIM only handles data; voice service stays on your home line. Just remember that incoming calls and texts to your home number while abroad may trigger roaming charges from your home carrier.
What is the price range for the Internet eSIM plans?
Prices commence at {{price}} and vary according to data allowance and plan duration. Larger data plans and longer durations cost more, but the per-GB rate decreases with bigger packages.
Does the eSIM work on cruise ships or airplanes?
eSIMs use ground-based cellular networks, so they don't work in flight or at sea outside coastal coverage. They activate as soon as you connect to a partner network on land. For in-flight or maritime data, you'll need the airline or ship's onboard Wi-Fi.
Can I tether or use Personal Hotspot with my eSIM?
Yes. Your eSIMno plan supports tethering and Personal Hotspot at no extra charge. Activate the Personal Hotspot feature in your device settings and connect other devices as you would with any cellular plan. Data used while tethering counts toward your plan allowance.
What customer support is available if I have issues?
eSIMno offers 24/7 support via WhatsApp and email. Our human support team - not bots - handles installation help, troubleshooting, billing questions, and refund inquiries. Most issues are resolved within minutes during business hours and within a few hours overnight.
How can I purchase the Internet eSIM?
You can purchase your eSIM directly from the eSIMno website - select a Internet plan and complete the payment. Within minutes you'll receive an order confirmation email that contains everything you need to install: a QR code, a one-tap install link, the SM-DP+ address and activation code, plus an "Install eSIM" button. You can install straight from that email, or sign in anytime and go to Profile > My eSIMs > Install to get the same options.
