Will the eSIM work on my iPad?
Yes, if your iPad model supports eSIM. iPad Pro (3rd generation and later), iPad Air (3rd generation and later), iPad mini (5th generation and later), and standard iPad (7th generation and later with cellular) all support eSIM. Installation works the same way as on iPhone.
Can I use the eSIM to make video calls?
Yes - apps like FaceTime, WhatsApp, Zoom, Google Meet, and Microsoft Teams all work over your eSIM data. Video calls use about 200-400 MB per hour depending on quality, so factor that into your plan choice if you make long calls regularly.
What happens if I pause my trip and return home?
Your eSIM keeps its validity period running whether you're using it or not - pausing your trip doesn't pause the timer. If you return home, the eSIM stays dormant on your device until you travel again or it expires. You can disable it in cellular settings to avoid accidental usage.
Does the eSIM work in rural areas and small towns?
Coverage depends on the partner network's reach in Internet. Major cities, tourist areas, and highways typically have strong 4G/5G coverage. Remote rural areas may have weaker signal or fall back to 3G. Download offline maps before heading off the beaten path.
How do I delete an eSIM I no longer need?
On iPhone: Settings > Cellular > tap the eSIM line > Remove eSIM. On Android: Settings > Network & Internet > SIMs > tap the eSIM > Erase. Deleting the eSIM frees up a profile slot. Make sure you don't need it anymore - once deleted, you can't reinstall the same profile.
How can I check my data usage?
Log in to the eSIMno Center on our website or mobile app to see your remaining data balance and usage history. You can also check usage in your phone's cellular data settings - most devices show data consumed per line.
Can I use the eSIM on more than one device?
Each eSIM profile is tied to a single device once activated. If you need data on multiple devices (e.g., phone and tablet), you can either purchase separate eSIMs for each device or use the Personal Hotspot feature on your phone to share data with other devices.
How fast does the eSIM activate after I switch off airplane mode?
Activation typically takes 10-30 seconds after airplane mode is switched off, depending on local network availability. In some cases it's nearly instant; in remote areas it may take a minute or two. If it doesn't connect within 5 minutes, restart your phone or check that data roaming is enabled.
Do I need to deactivate my original SIM?
We recommend turning off cellular data and data roaming on your original SIM while abroad to avoid accidental roaming charges. You don't need to physically remove the SIM - just disable data and set the eSIM as your primary data line.
What network speeds can I expect?
Most eSIMno plans connect at 4G/LTE or 5G speeds depending on local network availability and your device's capabilities. Speed varies by location, network congestion, and signal strength. In major cities and tourist areas, expect speeds comparable to local mobile carriers.
How do I activate the Internet eSIM?
Your eSIMno order confirmation email contains your QR code, your SM-DP+ address and activation code, a one-tap install link, and an "Install eSIM" button - so you can install right from the email. The same options are also on the website: sign in at esimno.com and go to Profile > My eSIMs > your plan > Install. To install, use any ONE of these methods: (1) on the phone you are setting up, tap the one-tap install link/button (iPhone on iOS 17.4+ or Android 9+); (2) use the QR code - because a phone cannot scan its own screen, show this QR on another screen (computer/tablet) or a printout and scan it WITH the phone you are setting up (never with someone else's phone, or the eSIM would install on that phone); or (3) enter the SM-DP+ address and activation code manually. Your Internet eSIM activates automatically when you connect to a local network at your destination.
Can I use the eSIM for my smartwatch?
Some smartwatches (Apple Watch Cellular, Samsung Galaxy Watch LTE) support eSIM, but they typically require a plan from your home carrier rather than a travel eSIM. eSIMno plans are designed for phones and tablets - check device compatibility before purchase if you intend to use a wearable.
What makes eSIMno different from other eSIM services?
eSIMno partners directly with local operators in over 200 countries, eliminating intermediaries. This direct relationship lets us offer competitive pricing, extensive coverage, and faster activation than resellers who route data through third parties.
What should I do if I lose my activation QR code?
You can't really lose it - your QR code is in your order confirmation email, and also in the install pop-up on the website. To reopen it any time before activation, tap "Install eSIM" in your order email, or sign in at esimno.com and go to Profile > My eSIMs > Install. Both show the QR code together with the one-tap install link and the manual SM-DP+ / activation code. Note the install codes are one-time-use: once the eSIM is installed on a device they can't be reused - reopen the installer (My eSIMs > Install) to display a fresh QR if you need one.
Which eSIM is best for travelling to Internet?
eSIMno is an excellent option for travelers heading to Internet. We offer a diverse range of eSIM plans - including regional, local, and lifetime options - with reliable coverage on local networks.
Will my eSIM work in airports immediately after landing?
Yes - eSIMs typically connect within seconds of switching off airplane mode at the gate. Major airports have strong cellular coverage from local partner networks, so you'll have data before reaching baggage claim. No setup needed at arrival.
Do I need to remove my eSIM after my trip?
You don't have to remove it. Once your data plan expires, the eSIM simply stops providing data. You can leave the dormant profile on your phone and reuse it next time by purchasing a new plan, or delete it from cellular settings to free up an eSIM slot.
Can I switch the eSIM to a different phone after activation?
Generally no. Once an eSIM is activated on a device, it's tied to that device. If you switch phones, you'll need to install a new eSIM. Some carriers offer eSIM transfer features, but eSIMno plans don't currently support transfer between devices.
Can I extend my eSIM plan validity?
The validity of a package that is already running cannot be extended, but you can top up: a top-up adds a new package with its own data AND its own validity days. Packages run one at a time - the top-up waits in queue and activates automatically when your current package ends (data used up or days expired), and its own days start counting from that moment. In practice this keeps you connected longer, even though the current package's own end date does not move.
Does the eSIM work on cruise ships or airplanes?
eSIMs use ground-based cellular networks, so they don't work in flight or at sea outside coastal coverage. They activate as soon as you connect to a partner network on land. For in-flight or maritime data, you'll need the airline or ship's onboard Wi-Fi.
What happens when my data plan runs out?
When you use up your data allowance, your connection stops until you top up or purchase a new plan. You can top up directly from the eSIMno Center while connected to Wi-Fi, or buy a new plan if your validity period has expired.
How can I purchase the Internet eSIM?
You can purchase your eSIM directly from the eSIMno website - select a Internet plan and complete the payment. Within minutes you'll receive an order confirmation email that contains everything you need to install: a QR code, a one-tap install link, the SM-DP+ address and activation code, plus an "Install eSIM" button. You can install straight from that email, or sign in anytime and go to Profile > My eSIMs > Install to get the same options.
