Do I need to deactivate my original SIM?
We recommend turning off cellular data and data roaming on your original SIM while abroad to avoid accidental roaming charges. You don't need to physically remove the SIM - just disable data and set the eSIM as your primary data line.
Can I get a refund after purchase?
Refunds are not available once an eSIM has been installed or activated - install codes are one-time-use, so an installed eSIM is considered used even if no data has been consumed. If you have not installed your eSIM yet and want a refund, contact support within the refund window stated at checkout. We recommend reviewing plan details carefully before purchase to avoid any issues.
How do I top up my Internet eSIM?
To top up your Internet eSIM data, log in to the 'My eSIMs' section in the eSIMno Center on our website or mobile app. Select the eSIM you want to top up and follow the on-screen instructions to add more data without losing your current connection.
Can I tether or use Personal Hotspot with my eSIM?
Yes. Your eSIMno plan supports tethering and Personal Hotspot at no extra charge. Activate the Personal Hotspot feature in your device settings and connect other devices as you would with any cellular plan. Data used while tethering counts toward your plan allowance.
What customer support is available if I have issues?
eSIMno offers 24/7 support via WhatsApp and email. Our human support team - not bots - handles installation help, troubleshooting, billing questions, and refund inquiries. Most issues are resolved within minutes during business hours and within a few hours overnight.
Can I use the eSIM for my smartwatch?
Some smartwatches (Apple Watch Cellular, Samsung Galaxy Watch LTE) support eSIM, but they typically require a plan from your home carrier rather than a travel eSIM. eSIMno plans are designed for phones and tablets - check device compatibility before purchase if you intend to use a wearable.
Can I use my SIM card and eSIM at the same time?
Yes. On dual-SIM devices (most modern iPhones and Android phones), you can run your physical SIM and the eSIM simultaneously. Use your home SIM for calls and SMS, and the eSIM for mobile data. Keep in mind that leaving your home SIM active may trigger roaming charges if you use it for calls or texts abroad.
Does the eSIM work in rural areas and small towns?
Coverage depends on the partner network's reach in Internet. Major cities, tourist areas, and highways typically have strong 4G/5G coverage. Remote rural areas may have weaker signal or fall back to 3G. Download offline maps before heading off the beaten path.
How can I purchase the Internet eSIM?
You can purchase your eSIM directly from the eSIMno website - select a Internet plan and complete the payment. Within minutes you'll receive an order confirmation email that contains everything you need to install: a QR code, a one-tap install link, the SM-DP+ address and activation code, plus an "Install eSIM" button. You can install straight from that email, or sign in anytime and go to Profile > My eSIMs > Install to get the same options.
Can I use the eSIM right after purchase or do I need to wait?
Yes - you can install it immediately after purchase. Your order email arrives within minutes and contains the QR code, a one-tap install link and the manual codes, plus an "Install eSIM" button; you can also sign in > My eSIMs > Install any time. Installing right away does not start your plan - the validity countdown only begins when the eSIM connects to a mobile network inside your plan's coverage area. Keep the eSIM line and Data Roaming off until you are ready to start; if your plan covers the country you are in right now, turning the line on starts the countdown immediately.
Will the eSIM work on my iPad?
Yes, if your iPad model supports eSIM. iPad Pro (3rd generation and later), iPad Air (3rd generation and later), iPad mini (5th generation and later), and standard iPad (7th generation and later with cellular) all support eSIM. Installation works the same way as on iPhone.
Are there any hidden fees or extra charges?
No. The price you see at checkout is the total price - no activation fees, no hidden taxes, no roaming surcharges. Your data plan is fixed-price, and you'll never receive a surprise bill from your home carrier as long as you keep cellular data off on your home SIM.
How fast does the eSIM activate after I switch off airplane mode?
Activation typically takes 10-30 seconds after airplane mode is switched off, depending on local network availability. In some cases it's nearly instant; in remote areas it may take a minute or two. If it doesn't connect within 5 minutes, restart your phone or check that data roaming is enabled.
Can I use the eSIM on more than one device?
Each eSIM profile is tied to a single device once activated. If you need data on multiple devices (e.g., phone and tablet), you can either purchase separate eSIMs for each device or use the Personal Hotspot feature on your phone to share data with other devices.
Will I get notifications when my data is running low?
Yes. eSIMno sends email and push notifications when you've used 50%, 80%, and 100% of your data allowance. You can also check usage anytime in the eSIMno Center or in your phone's cellular settings to track consumption in real time.
How do I delete an eSIM I no longer need?
On iPhone: Settings > Cellular > tap the eSIM line > Remove eSIM. On Android: Settings > Network & Internet > SIMs > tap the eSIM > Erase. Deleting the eSIM frees up a profile slot. Make sure you don't need it anymore - once deleted, you can't reinstall the same profile.
Will my eSIM work in airports immediately after landing?
Yes - eSIMs typically connect within seconds of switching off airplane mode at the gate. Major airports have strong cellular coverage from local partner networks, so you'll have data before reaching baggage claim. No setup needed at arrival.
How can I check my data usage?
Log in to the eSIMno Center on our website or mobile app to see your remaining data balance and usage history. You can also check usage in your phone's cellular data settings - most devices show data consumed per line.
How do I set up the eSIM on my device?
The fastest way is straight from your order confirmation email, which now contains - for each eSIM - the QR code, a one-tap install link, and the SM-DP+ / activation codes. On the phone you'll use, tap the one-tap install link; or, to use the QR, show it on another screen or a printout and scan it with that same phone (not another phone); or enter the codes manually. The email also has an "Install eSIM" button that opens your eSIM's detail page and launches the install pop-up (sign in if prompted), and you can reach the same pop-up anytime via Profile > My eSIMs > find your plan (shown as "Ready to install") > Install. After installing, turn Data Roaming ON for your eSIMno line (iPhone: Settings > Cellular; Android: Settings > Connections/Network) - without it the eSIM installs but shows no internet. Full guide in Help & Support.
Does the eSIM work on cruise ships or airplanes?
eSIMs use ground-based cellular networks, so they don't work in flight or at sea outside coastal coverage. They activate as soon as you connect to a partner network on land. For in-flight or maritime data, you'll need the airline or ship's onboard Wi-Fi.
Should I enable data roaming for the eSIM?
Yes - you must enable data roaming for the eSIM line, even though there are no roaming charges. The eSIM connects to a local partner network and your phone treats this as roaming. Enable it: iPhone > Settings > Cellular > eSIMno line > Data Roaming ON; Android > Settings > Network > SIMs > eSIMno > Roaming ON. This setting only affects the eSIM, not your home SIM.
Do I need to remove my eSIM after my trip?
You don't have to remove it. Once your data plan expires, the eSIM simply stops providing data. You can leave the dormant profile on your phone and reuse it next time by purchasing a new plan, or delete it from cellular settings to free up an eSIM slot.
