Can I make phone calls or send SMS?
eSIMno is a data-only service, so you can't make traditional voice calls or send SMS through the eSIM line. However, you can use messaging and calling apps over data - WhatsApp, iMessage, FaceTime, Telegram, Signal, and Google Meet all work normally.
What network speeds can I expect?
Most eSIMno plans connect at 4G/LTE or 5G speeds depending on local network availability and your device's capabilities. Speed varies by location, network congestion, and signal strength. In major cities and tourist areas, expect speeds comparable to local mobile carriers.
What payment methods does eSIMno accept?
eSIMno accepts major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through secure encrypted gateways, and we don't store full card details on our servers.
What makes eSIMno different from other eSIM services?
eSIMno partners directly with local operators in over 200 countries, eliminating intermediaries. This direct relationship lets us offer competitive pricing, extensive coverage, and faster activation than resellers who route data through third parties.
Can I get a refund after purchase?
Refunds are not available once an eSIM has been installed or activated - install codes are one-time-use, so an installed eSIM is considered used even if no data has been consumed. If you have not installed your eSIM yet and want a refund, contact support within the refund window stated at checkout. We recommend reviewing plan details carefully before purchase to avoid any issues.
How fast does the eSIM activate after I switch off airplane mode?
Activation typically takes 10-30 seconds after airplane mode is switched off, depending on local network availability. In some cases it's nearly instant; in remote areas it may take a minute or two. If it doesn't connect within 5 minutes, restart your phone or check that data roaming is enabled.
Can I use my SIM card and eSIM at the same time?
Yes. On dual-SIM devices (most modern iPhones and Android phones), you can run your physical SIM and the eSIM simultaneously. Use your home SIM for calls and SMS, and the eSIM for mobile data. Keep in mind that leaving your home SIM active may trigger roaming charges if you use it for calls or texts abroad.
What should I do if I lose my activation QR code?
You can't really lose it - your QR code is in your order confirmation email, and also in the install pop-up on the website. To reopen it any time before activation, tap "Install eSIM" in your order email, or sign in at esimno.com and go to Profile > My eSIMs > Install. Both show the QR code together with the one-tap install link and the manual SM-DP+ / activation code. Note the install codes are one-time-use: once the eSIM is installed on a device they can't be reused - reopen the installer (My eSIMs > Install) to display a fresh QR if you need one.
Which eSIM is best for travelling to United-states-unlimited?
eSIMno is an excellent option for travelers heading to United-states-unlimited. We offer a diverse range of eSIM plans - including regional, local, and lifetime options - with reliable coverage on local networks.
How do I top up my United-states-unlimited eSIM?
To top up your United-states-unlimited eSIM data, log in to the 'My eSIMs' section in the eSIMno Center on our website or mobile app. Select the eSIM you want to top up and follow the on-screen instructions to add more data without losing your current connection.
What happens if I pause my trip and return home?
Your eSIM keeps its validity period running whether you're using it or not - pausing your trip doesn't pause the timer. If you return home, the eSIM stays dormant on your device until you travel again or it expires. You can disable it in cellular settings to avoid accidental usage.
Can I extend my eSIM plan validity?
The validity of a package that is already running cannot be extended, but you can top up: a top-up adds a new package with its own data AND its own validity days. Packages run one at a time - the top-up waits in queue and activates automatically when your current package ends (data used up or days expired), and its own days start counting from that moment. In practice this keeps you connected longer, even though the current package's own end date does not move.