How can I check my data usage?
Sign in on our website or mobile app and go to Profile > My eSIMs to see your remaining data and usage. You can also check usage in your phone's cellular data settings - most devices show data consumed per line.
Can I keep my WhatsApp number while using an eSIM?
Yes. Your WhatsApp number stays linked to your home SIM, so all your chats, contacts, and groups remain unchanged. WhatsApp uses data (not the SIM line directly) for messages and calls, so it works seamlessly over your eSIMno data.
How can I purchase the Italy eSIM?
You can purchase your eSIM directly from the eSIMno website - select a Italy plan and complete the payment. Within minutes you'll receive an order confirmation email that contains everything you need to install: a QR code, a one-tap install link, the SM-DP+ address and activation code, plus an "Install eSIM" button. You can install straight from that email, or sign in anytime and go to Profile > My eSIMs > Install to get the same options.
Should I enable data roaming for the eSIM?
Yes - you must enable data roaming for the eSIM line, even though there are no roaming charges. The eSIM connects to a local partner network and your phone treats this as roaming. Enable it: iPhone > Settings > Cellular > eSIMno line > Data Roaming ON; Android > Settings > Network > SIMs > eSIMno > Roaming ON. This setting only affects the eSIM, not your main line.
Can I tether or use Personal Hotspot with my eSIM?
Yes. Your eSIMno plan supports tethering and Personal Hotspot at no extra charge. Activate the Personal Hotspot feature in your device settings and connect other devices as you would with any cellular plan. Data used while tethering counts toward your plan allowance.
How fast does the eSIM activate after I switch off airplane mode?
Activation typically takes 10-30 seconds after airplane mode is switched off, depending on local network availability. In some cases it's nearly instant; in remote areas it may take a minute or two. If it doesn't connect within 5 minutes, restart your phone or check that data roaming is enabled.
What customer support is available if I have issues?
eSIMno offers support via WhatsApp and email. Our team helps with installation, troubleshooting, billing questions and refund requests during business hours, and our automated assistant answers common questions 24/7. Most issues are resolved within minutes during business hours.
Do I need to remove my eSIM after my trip?
You don't have to remove it. When your plan ends, the eSIM stops providing data and moves to Archived in Profile > My eSIMs. If you keep it installed on your phone, you can top it up there and use it again - no new QR code needed (top-ups aren't available for unlimited and voice plans). If you need the space, you can delete the old profile in your phone's cellular settings; after that, you'll need a new eSIM for your next trip.
Can I buy an eSIM for someone else as a gift?
Yes. Purchase the eSIM with your own details, then forward your order confirmation email - or share the "Install eSIM" link from it - with the recipient so they can install it on their own phone (the email contains the QR code and the manual SM-DP+ / activation codes). Make sure their device is eSIM-compatible first - installation usually cannot be reversed once completed.
Will the eSIM affect my phone's battery life?
Running two SIM lines (physical + eSIM) uses slightly more battery than one, since the phone monitors both networks. The difference is usually 5-10% over a full day. To minimize impact, disable the line you're not actively using or turn off cellular data on the inactive line.
Does my voice plan come with a phone number I can keep?
Your voice plan has its own phone number, and it is issued in France - so you get a French number even when the plan itself is for another country. It is not a permanent number and you cannot keep it: it changes roughly every 30 days. Voice plans also cannot be topped up, so when the plan ends you buy a new one, with a new eSIM to install and a different number. Please treat the number as something that belongs to the trip, not to you - if you need a number that stays yours for years, a voice eSIM is not the right product.
What happens when my data plan runs out?
When you use up your data, your connection stops until you top up or buy a new plan. While connected to Wi-Fi, you can top up right from My eSIMs (Top Up), or buy a new plan if your validity period has expired.