China

Your voice plan has its own phone number, and it is issued in France - so you get a French number even when the plan itself is for another country. It is not a permanent number and you cannot keep it: it changes roughly every 30 days. Voice plans also cannot be topped up, so when the plan ends you buy a new one, with a new eSIM to install and a different number. Please treat the number as something that belongs to the trip, not to you - if you need a number that stays yours for years, a voice eSIM is not the right product.

You can purchase your eSIM directly from the eSIMno website - select a Internet plan and complete the payment. Within minutes you'll receive an order confirmation email that contains everything you need to install: a QR code, a one-tap install link, the SM-DP+ address and activation code, plus an "Install eSIM" button. You can install straight from that email, or sign in anytime and go to Profile > My eSIMs > Install to get the same options.

Yes - setting it up before your trip is the easiest approach. Your confirmation email contains the QR code, a one-tap install link and the manual SM-DP+ / activation codes (the same options are also available via sign in > Profile > My eSIMs > Install). While on Wi-Fi at home, install it with the one-tap link on your phone, or - to use the QR - show it on another screen or a printout and scan it with the phone you are setting up (not another phone). Installing does not start your plan: the validity countdown only begins when the eSIM connects to a mobile network inside your plan's coverage area. While you are outside that area, the eSIMno line and its Data Roaming can stay on - the eSIM cannot connect there, so nothing starts; just keep mobile data on your main line until then. On arrival, set mobile data to the eSIMno line and turn off Data Roaming on your main line so your carrier does not charge roaming fees. Important: if your plan also covers the country you are in right now, turning the line and Data Roaming on starts it immediately - leave both switched off until you want to use it. Please note: once installed, an eSIM is considered used and is no longer eligible for a refund.When Should I Set Up My eSIM?

Refunds are not available once an eSIM has been installed or activated - install codes are one-time-use, so an installed eSIM is considered used even if no data has been consumed. If you have not installed your eSIM yet, you can get a refund within 14 days of purchase without giving a reason - just contact support with your order. We recommend reviewing plan details carefully before purchase to avoid any issues.Refund policy

These plans cannot be topped up or renewed. Once the allowance is used or the validity period ends, the line closes. To keep going you buy a new plan, and that gives you a new eSIM to install - on a voice plan it also gives you a new phone number. This is how our supplier provides voice and unlimited plans, so we would rather tell you up front than let you expect an automatic renewal that will not happen. We never renew these plans and charge you without asking.

Most eSIMno plans connect at 4G/LTE or 5G speeds depending on local network availability and your device's capabilities. Speed varies by location, network congestion, and signal strength. In major cities and tourist areas, expect speeds comparable to local mobile carriers.

Yes - apps like FaceTime, WhatsApp, Zoom, Google Meet, and Microsoft Teams all work over your eSIM data. Video calls use about 200-400 MB per hour depending on quality, so factor that into your plan choice if you make long calls regularly.

Yes. Your WhatsApp number stays linked to your home SIM, so all your chats, contacts, and groups remain unchanged. WhatsApp uses data (not the SIM line directly) for messages and calls, so it works seamlessly over your eSIMno data.

You can't really lose it - your QR code is in your order confirmation email, and also in the install pop-up on the website. To reopen it any time before activation, tap "Install eSIM" in your order email, or sign in at esimno.com and go to Profile > My eSIMs > Install. Both show the QR code together with the one-tap install link and the manual SM-DP+ / activation code. Note the install codes are one-time-use: once the eSIM is installed on a device they can't be reused - reopen the installer (My eSIMs > Install) to display a fresh QR if you need one.

The fastest way is straight from your order confirmation email, which now contains - for each eSIM - the QR code, a one-tap install link, and the SM-DP+ / activation codes. On the phone you'll use, tap the one-tap install link; or, to use the QR, show it on another screen or a printout and scan it with that same phone (not another phone); or enter the codes manually. The email also has an "Install eSIM" button that opens your eSIM's detail page and launches the install pop-up (sign in if prompted), and you can reach the same pop-up anytime via Profile > My eSIMs > find your plan (shown as "Ready to use") > Install. After installing, turn Data Roaming ON for your eSIMno line (iPhone: Settings > Cellular; Android: Settings > Connections/Network) - without it the eSIM installs but shows no internet. Full guide in Help & Support.

Yes. Modern iPhones and Android devices support multiple eSIM profiles - typically 5 to 8 stored profiles, with 1 or 2 active simultaneously. You can install eSIMs for different countries and switch between them in settings without removing any.

Yes, if you want it to. As long as your main line stays switched on, your own number keeps working while the eSIM handles your mobile data. But abroad, your mobile operator usually charges roaming fees for calls and texts on that number, even for calls you answer. If you don't need your number during the trip, turn off your main line in your phone's SIM settings to avoid these fees. We don't recommend making or answering regular calls on your own number abroad; call over the internet instead, with apps like WhatsApp or FaceTime, using your eSIM data. If you need a code by SMS, for example from your bank, you can switch the line back on for a moment.

Sign in on our website or mobile app and go to Profile > My eSIMs to see your remaining data and usage. You can also check usage in your phone's cellular data settings - most devices show data consumed per line.

Unlimited plans never cut you off, but the high speed is limited per day: you get 1 GB of high-speed data each day of the plan, and after that the speed drops to 128 Kbps for the rest of that day. The next day starts again with 1 GB at full speed. 128 Kbps is enough for messaging and email, but too slow for video, video calls and streaming.

Generally no. Once an eSIM is activated on a device, it's tied to that device. If you switch phones, you'll need to install a new eSIM. Some carriers offer eSIM transfer features, but eSIMno plans don't currently support transfer between devices.

There are two clear indicators: (1) your phone's status bar shows the local carrier name once you arrive at your destination, and (2) the data icon (4G, LTE, or 5G) appears next to the eSIMno line in your cellular settings. If neither shows up, turn airplane mode on and then off again, or restart your phone.

eSIMno is an excellent option for travelers heading to Internet. We offer a diverse range of eSIM plans - including regional, local, and lifetime options - with reliable coverage on local networks.

To top up your Internet eSIM data, sign in on our website or mobile app and go to Profile > My eSIMs. Tap Top Up on the eSIM you want to top up and follow the on-screen steps to add more data without losing your current connection.

Activation typically takes 10-30 seconds after airplane mode is switched off, depending on local network availability. In some cases it's nearly instant; in remote areas it may take a minute or two. If it doesn't connect within 5 minutes, restart your phone or check that data roaming is enabled.

Each eSIM profile is tied to a single device once activated. If you need data on multiple devices (e.g., phone and tablet), you can either purchase separate eSIMs for each device or use the Personal Hotspot feature on your phone to share data with other devices.

Yes. Purchase the eSIM with your own details, then forward your order confirmation email - or share the "Install eSIM" link from it - with the recipient so they can install it on their own phone (the email contains the QR code and the manual SM-DP+ / activation codes). Make sure their device is eSIM-compatible first - installation usually cannot be reversed once completed.

If you see a 'No network' message after activation, try these steps in order: (1) Toggle airplane mode on for 10 seconds, then off. (2) Confirm data roaming is enabled for the eSIM line. (3) Manually select a network in cellular settings. (4) Restart your phone. If the issue continues, contact eSIMno support via WhatsApp or email.