Can I install my eSIM before traveling?
Yes - setting it up before your trip is the easiest approach. Your confirmation email contains the QR code, a one-tap install link and the manual SM-DP+ / activation codes (the same options are also available via sign in > Profile > My eSIMs > Install). While on Wi-Fi at home, install it with the one-tap link on your phone, or - to use the QR - show it on another screen or a printout and scan it with the phone you are setting up (not another phone). Installing does not start your plan: the validity countdown only begins when the eSIM connects to a mobile network inside your plan's coverage area. While you are outside that area, the eSIMno line and its Data Roaming can stay on - the eSIM cannot connect there, so nothing starts; just keep mobile data on your main line until then. On arrival, set mobile data to the eSIMno line and turn off Data Roaming on your main line so your carrier does not charge roaming fees. Important: if your plan also covers the country you are in right now, turning the line and Data Roaming on starts it immediately - leave both switched off until you want to use it. Please note: once installed, an eSIM is considered used and is no longer eligible for a refund.When Should I Set Up My eSIM?
Should I enable data roaming for the eSIM?
Yes - you must enable data roaming for the eSIM line, even though there are no roaming charges. The eSIM connects to a local partner network and your phone treats this as roaming. Enable it: iPhone > Settings > Cellular > eSIMno line > Data Roaming ON; Android > Settings > Network > SIMs > eSIMno > Roaming ON. This setting only affects the eSIM, not your main line.
Do I need to deactivate my original SIM?
We recommend turning off cellular data and data roaming on your original SIM while abroad to avoid accidental roaming charges. You don't need to physically remove the SIM - just disable data and set the eSIM as your primary data line.
Will my own number still work while I use the eSIM?
Yes, if you want it to. As long as your main line stays switched on, your own number keeps working while the eSIM handles your mobile data. But abroad, your mobile operator usually charges roaming fees for calls and texts on that number, even for calls you answer. If you don't need your number during the trip, turn off your main line in your phone's SIM settings to avoid these fees. We don't recommend making or answering regular calls on your own number abroad; call over the internet instead, with apps like WhatsApp or FaceTime, using your eSIM data. If you need a code by SMS, for example from your bank, you can switch the line back on for a moment.
What happens when my data plan runs out?
When you use up your data, your connection stops until you top up or buy a new plan. While connected to Wi-Fi, you can top up right from My eSIMs (Top Up), or buy a new plan if your validity period has expired.
Can I get a refund after purchase?
Refunds are not available once an eSIM has been installed or activated - install codes are one-time-use, so an installed eSIM is considered used even if no data has been consumed. If you have not installed your eSIM yet, you can get a refund within 14 days of purchase without giving a reason - just contact support with your order. We recommend reviewing plan details carefully before purchase to avoid any issues.Refund policy