Help & Support
Center
Your one-stop shop for answers! Our Help Center offers a wide range of solutions to common questions. If you need further assistance, our support team is available 24/7.
Help & Support
Center
Your one-stop shop for answers! Our Help Center offers a wide range of solutions to common questions. If you need further assistance, our support team is available 24/7.
Feel free to ask! We might have the answer you are looking for.
eSIMno's install flow is built around a single one-tap install button that does the right thing for whatever device you open it on. Your codes come to you in two places, and here is how to use them.
The email block and the install pop-up both show a one-tap install button, a QR code, and manual SM-DP+ / activation codes together. (If you reach the detail page without the pop-up appearing, just tap Install or Quick Install to open it.)
LPA: deep link standard.On Android, certain manufacturer launchers and in-app browsers (for example WhatsApp's in-app browser) do not intercept the LPA: scheme reliably. The QR code and the SM-DP+ / activation code are always shown alongside it, so you can fall back to a normal QR scan or manual install. Remember the install codes are one-time-use - you can always sign in and open the installer again to get a fresh QR.
Reach out to us and our customer support team will get back to you in a jiffy.