My phone says the activation code is no longer valid. What should I do?
Updated November 9, 2026
Each eSIM code can be used only once. This message usually means the eSIM was already installed on your phone at the first attempt, so every later attempt is rejected.
1. Check whether the eSIM is already on your phone
- iPhone: Settings > Mobile Data (Cellular)
- Android: Settings > Network & internet > SIMs (Samsung: Settings > Connections > SIM manager)
If you see an extra eSIM there (it may be called "Secondary", "Travel" or have no name), the installation is complete and you do not need to install it again.
A deleted eSIM cannot be installed again with the same code. When you arrive, choose this eSIM as your mobile data line and turn on Data Roaming for it.
2. No new eSIM in the list?
If the installation stopped halfway or the eSIM was deleted, the same code will not work again. Write to us with your order number and we will check the status and help you.
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